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Privacy Policy
Captiva Wexford
Last updated: 12 October 2026
1. Introduction
At Captiva Wexford, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about accommodation, make a booking or communicate with us.
Our website is www.captivawexford.com.
2. Who Is Responsible for Your Information?
Captiva Wexford is a registered business name operated by Dean Cassidy.
Data Controller: Dean Cassidy, trading as Captiva Wexford
Address: Kilmuckridge, Co. Wexford, Ireland
Email: hello@captivawexford.com
Website: www.captivawexford.com
For any privacy-related questions or requests, please contact us using the email address above.
3. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number.
- Your preferred accommodation dates and length of stay.
- The number of adults and children in your group.
- Information you voluntarily include in your enquiry or messages.
- Booking details, payment records and relevant correspondence.
- Information about your interactions with our website, including technical and usage data collected through cookies and analytics tools.
- Your preferences and consent regarding promotional emails.
We ask that you avoid including unnecessary sensitive personal information in enquiry forms.
4. How We Use Your Information
We use personal information to:
- Respond to accommodation enquiries and provide quotations.
- Process and administer bookings.
- Communicate important information before, during and after your stay.
- Manage payments, deposits and booking records.
- Provide customer service and respond to requests.
- Maintain the security and functionality of our website.
- Understand website performance and improve our services.
- Send occasional promotional emails where we have a valid legal basis to do so.
- Comply with applicable legal and regulatory obligations.
5. Legal Basis for Processing
We process personal information under the following legal bases, as applicable:
Contract and pre-contractual steps: To respond to booking requests, provide quotations and administer accommodation reservations.
Legal obligations: To maintain records or disclose information where required by applicable law.
Legitimate interests: To manage our business, respond to relevant communications, protect our property and improve our services, provided those interests are not overridden by your rights.
Consent: Where you choose to subscribe to promotional emails or consent to non-essential website cookies and tracking.
You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.
6. Marketing Communications
We may offer visitors the opportunity to receive occasional emails about:
- Special accommodation offers.
- Last-minute availability.
- Exclusive discounts.
- Seasonal breaks and family holiday opportunities at Captiva Wexford.
Subscription is entirely optional.
You can submit an accommodation enquiry or make a booking without agreeing to receive promotional emails.
Where we rely on your consent, we will only send marketing emails after you have actively opted in.
You can unsubscribe at any time using the unsubscribe option in a marketing email or by contacting hello@captivawexford.com.
We will respect requests to stop receiving marketing communications.
7. Website Forms and Enquiries
When you complete an enquiry form on our website, the information you provide is used to respond to your request and, where appropriate, assist with a booking.
Submitting an enquiry does not automatically subscribe you to marketing communications.
If you separately choose to receive promotional emails, your subscription preference may be recorded in our website's contact management system.
8. Website Analytics and Cookies
Our website uses Wix and may use services including Google Analytics and Google Ads to understand website visits, measure advertising performance and improve our marketing.
These technologies may collect information such as website interactions, approximate location, browser and device information, referring websites and advertising campaign information.
Some cookies are necessary for the website to function. Non-essential analytics or advertising cookies will be subject to applicable consent requirements.
Where available, visitors can manage their cookie preferences through the website's cookie controls.
Further information about the specific cookies used on our website will be provided through our cookie information and consent settings.
9. Sharing Information with Service Providers
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include:
- Wix, which provides website hosting, forms and contact management.
- Email and communications service providers.
- Payment and banking service providers.
- Website, analytics and advertising service providers, including Google where applicable.
- Professional advisers or public authorities where required by law.
We do not sell guest contact lists or personal information to advertisers.
Service providers are expected to handle personal information in accordance with applicable data protection requirements.
10. International Data Transfers
Some service providers may process or store personal information outside the European Economic Area.
Where applicable, international transfers must be protected by an appropriate legal mechanism, such as an adequacy decision or approved contractual safeguards.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, administering bookings, maintaining legally required records and resolving disputes.
Different categories of information may have different retention periods.
Marketing subscription information will be retained while a subscription remains active or as otherwise necessary to maintain records of consent and withdrawal.
Information that is no longer required will be securely deleted or anonymised, subject to applicable legal obligations.
12. How We Protect Your Information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who reasonably need it to operate our business.
No internet-based system can guarantee absolute security.
13. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information in certain circumstances.
- Request restriction of processing.
- Object to certain processing, including direct marketing.
- Request portability of certain information.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact hello@captivawexford.com.
We may need to verify your identity before responding to a request.
You also have the right to lodge a complaint with Ireland's Data Protection Commission.
Website: https://www.dataprotection.ie
14. Third-Party Websites
Our website may contain links to external websites, social media platforms and third-party services.
We are not responsible for the privacy practices of websites operated by other organisations. We recommend reviewing their privacy policies separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business operations, website technologies or legal obligations.
The latest version will be available on our website, with its most recent revision date displayed above.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Dean Cassidy
Trading as Captiva Wexford
Kilmuckridge, Co. Wexford, Ireland
Email: hello@captivawexford.com
Website: www.captivawexford.com
